What’s deposit reference and how do I put it on my transfer?

When you create a new deposit order, you are told to write an specified alphanumeric code on your deposit reference, while performing the transfer on your bank account.

This code is used to identify which order a bank transfer is related to, as well as to provide reason for the performed transfer.

For this reason, we cannot proceed with deposits that have an incorrect or missing reference code.

Note that your bank may use other terms for the reference, such as: “observation”, “message to receiver”, “description”, “reference to sender” or “remittance information”. If you are not sure how to provide the reference code for your transfer, please refer to your bank’s support.

What if I forgot to assign a reference to provide a deposit reference?

If you forgot to supply the deposit reference, we’ll be unable to identify which deposit order such transfer relates to. Due to the multi-wallet nature of Capitual accounts, we cannot choose an arbitrary wallet to hold such value.

In this case, the standard behavior is to refund the value to the same account which originated the transfer, which is done within 14 working days after the transaction has been received. Please note that refunding fees may apply.

Can I deposit using someone else’s bank account?

Fiat deposits can only be received from bank accounts under your ownership.

Questions? Need more assistance? Contact our support team!